Dec 30, 2020
Jason reveals why Disney's Home on the Range was garbage and how Pixar's brutal first review meetings (where teams leave dejected knowing everything will change) produce emotionally moving, visually stunning films. He explains the cultural shift needed to declare breakdowns: we've been programmed to shut up in school and bad jobs, we don't have eyes to see problems because we're conditioned for mediocre, and Americans just aren't accountable people (compare to Japan's duty-driven culture). The problem bowl technique helps teams detach emotion and realize problems belong to the group, not the person.
What you'll learn in this episode:
- Disney story: Home on the Range flopped, Pixar came in with brutal first reviews that tear everything apart to get it right
- Four cultural needs: Shift to speaking up, eyes to see (higher mental setpoint), more accountability, understand problems not a problem
- Americans not accountable: Japan puts credit card on tray with duty, we throw trash and say "not my problem"
- Problem bowl technique: Write breakdowns on sticky notes, throw in bowl, team discusses together, detaches emotion
- When to declare: Disconnect with team, waste, defects to customer, disrespects people, confusion, results not what you want
- Safety and respect rule: Stop immediately, doesn't matter if you agree, be considerate enough to listen
The current condition is we don't speak up, we make crap work, sometimes push it to customer, people don't feel authorized, we reinforce disconnected culture.
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