Jan 30, 2023
Jason tackles a sensitive topic: how to encourage good behavior and discourage bad behavior without ever blaming people. People will begin behaviors that are praised and stop behaviors that are shamed, he explains, but the shame belongs on bad cultures, behaviors, systems, and processes, never on people, who are inherently good and simply attach themselves to good or bad behaviors. He shows how praising the right behavior out loud and calling out the wrong behavior in general terms creates a self-correcting culture where no one can hide below the line, all without punishment, accusation, or targeting a person or company. He opens with a great listener win, a Takt schedule with smaller zones that cut two months from each building.
What you'll learn in this episode:
- Why people begin behaviors that are praised and stop behaviors that are shamed, and who or what the shame should be aimed at
- How to separate people (inherently good) from the cultures, behaviors, systems, and processes that can be good or bad
- How to shape a self-correcting job site culture by shouting out the right behavior and demonizing the wrong behavior without naming names
- Why zero tolerance should always come from respect and never from anger or punishment
- How smaller Takt zones helped one team cut two months from each building without changing production rates
What behavior are you praising on your project today, and what behavior are you accidentally tolerating?
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Also, here are links to our YouTube Channels:
路 Jason Schroeder YouTube Channel: https://www.youtube.com/channel/UC4xpRYvrW5Op5Ckxs4vDGDg
路 LeanTakt YouTube Channel: https://www.youtube.com/c/leanTakt
路 LeanSuper YouTube Channel: https://www.youtube.com/channel/UCzQDevqQP19L4LePuqma3Fg/featured
路 LeanSurvey YouTube Channel: https://www.youtube.com/channel/UC-Ztn3okFhyB_3p5nmMKnsw