Sep 28, 2021
Jason brings Katie Schroeder onto the podcast to balance him out on the topic of receiving feedback. After an honest admission that he sometimes gets emotional about feedback that feels stupid or hurtful, Katie reframes the entire concept: feedback is just data, not positive or negative until you assign emotion to it. They walk through plus delta culture, asking better questions to get better feedback, the temptation to invalidate someone whose feedback you didn't like, and how leadership and self deception applies when wounded people deliver feedback in wounded ways. The episode lands on a simple discipline: stay clear, do the right thing, and let your value live somewhere other than the comments.
What you'll learn in this episode:
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Why labeling feedback as positive or negative quietly puts you in an emotional posture
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Why asking better questions about a meeting's purpose gets you better feedback
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How to handle critical comments from clients, colleagues, or LinkedIn trolls without invalidating the person
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Why hurt people deliver feedback in hurt ways and what compassion looks like there
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The leadership and self deception lesson: get clarity, then do the right thing
Your value is intrinsic. Feedback is data. The work is keeping the two separate.
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Also, here are links to our YouTube Channels:
路 Jason Schroeder YouTube Channel: https://www.youtube.com/channel/UC4xpRYvrW5Op5Ckxs4vDGDg
路 LeanTakt YouTube Channel: https://www.youtube.com/c/leanTakt
路 LeanSuper YouTube Channel: https://www.youtube.com/channel/UCzQDevqQP19L4LePuqma3Fg/featured
路 LeanSurvey YouTube Channel: https://www.youtube.com/channel/UC-Ztn3okFhyB_3p5nmMKnsw